How to Contact the EA Support Center


Articles, Tips78 comments by Rodrigo Lopes (Admin)

If you have questions, suggestions or complaints about FIFA 13, use the direct channel that is available to you: the EA Support Center.


Why should I contact the EA Support Center ?

When you purchase a game, you are entitled to an after-sales service. In the case of FIFA 13, this is done through the EA Support Center.

Find out in which situations you should contact the EA Support Center:

  • If you purchased FIFA Points but you didn’t received them;
  • If you got item stucked on your FIFA 13 Ultimate Team trade pile or watch list;
  • If your FIFA 13 Ultimate Team players have disappeared;
  • If you have problems loading the game;
  • If you have any other question, problem, complaint or suggestion about the game.


Step by Step Guide to Contact the EA Support Center

The best way to solve your FIFA 13 and FIFA 14 problems is to contact directly the Game Advisor.

Follow the steps below:

FIFA 13 - EA Support Center


  • Step 2
  • If you’re not logged in already, do it now. Don’t forget that you should use here your Origin login and password.

FIFA 13 - EA Support Center


  • Step 3
  • To reach the Customer Experience team, simply click on Contact Us on the right-hand sidebar.

FIFA 13 - EA Support Center

Click on image to maximize it


  • Step 4
  • Choose the Category of your product and then the Platform(PS3, Xbox, PC etc.).

FIFA 13 - EA Support Center

Click on image to maximize it


  • Step 5
  • After selecting those details, you will be given the available contact options. They may vary depending on your region.

    If you select Call Me, you will need to enter in your name, phone number and email address so a Game Advisor can contact you.

    If you select Live Chat, you will connect directly to a Game Advisor.

    If you select E-mail Me, you will be redirected to an incident page in which you will need to fill the subject, the description, the category of the problem and your name.

    FIFA 13 - EA Support Center

    Click on image to maximize it


    If you have an issue that falls under Account/Registration or Billing/Purchasing, you will need to enter specific information.

    FIFA 13 - EA Support Center


    For Technical Support issues, Error Code and Bandwidth information is needed.

    FIFA 13 - EA Support Center


    For Warranty issues, select Warranty (as well as the appropriate Subcategory) and fill in the required information.

    FIFA 13 - EA Support Center

    This procedure ends by clicking the “Submit” button.


  • Step 6
  • For any of this three modes of contact, you will always receive a case number that you should indicate whenever you want to refer this matter.


From the experience that we have had and mainly from the experience that has been reported to us, Chat is the most effective way to contact them.
If it exists in your area, use it.


Born in late 70s, Rodrigo Lopes is a video game enthusiast. He started on the old ZX Spectrum 48k and played every FIFA game. This engineer, that also writes about FIFA games in another popular website, is an Ultimate Team expert, loves football and is a huge Benfica fan. Join him on Google Plus.

  1. Jack C says:

    Hi, I have several email addresses and a few origin accounts (one for Xbox, one for iPad, and my brother has one) and I have forgotten my username and password, so I can’t login.

    I tried to enter my origin ID and have my password reset. It seemed to work, it said that the email had sent. But when I logged into my gmail account, it wasn’t there.

    I don’t know who’s fault it is but now I’m kinda stuck, any suggestions? Maybe there’s a phone number/ email I can use without logging in? Thanks.

    P.S. I don’t remember making an origin account, I think I did it from my Xbox.

    • Maybe EA Support center can help you.
      See HERE how to contact them.

      • Jack C says:

        I still can’t login. As I said previously, I can’t recall creating an origin account. Do you think it’s possible not to create one or maybe it hasn’t registered? One more question, When I try to register with the email I would normally use, it doesn’t work, it says that it’s invalid. What does this mean?

        • Hi.
          You need an origin account to log in. Maybe it hasn’t registered.
          If it says that is invalid maybe that e.mail is already in use.
          Did you tried to contact EA? Do it by chat. It is easy.

          • Jack C says:

            I suppose I have to login to use chat. Do you know whether I can check my details from the Xbox, or would you suggest that I just create a new account? Appreciate the help.

          • Sorry. You are absolutely right. You need to log in to contact EA.
            If you don’t mind to loose everything, to make a new account is the easy solution.

          • Jack C says:

            Hi, sorry to bother you again, but I’ve discovered something new. I don’t know if this changes anything but I downloaded the EA Sports Club app onto my phone, I entered my details and it worked perfectly. I tried to login to the online version but it still doesn’t work. Any theories?

            Also, I may try and create a new account when Fifa 14 comes out. How would I apply my new account to the Xbox, so that it registers a new account.

            Thanks again.

          • It is automatic. It recognizes you if you use the same e-mail.

        • xander tommy says:

          I was havingnthensame problem in that it said my email was invalid when logging into origin. You said to talk to ea, can u provide a link with how I can do that. That would be great. :) thanks

    • David c says:

      Every time I log into the eafc app it says I havent purchased a copy of fifa 14 but I have how do I access my eafc account

  2. Alan says:

    Do u know how to change kits during the match in the seasons mode? Because sometimes the teams enter with too similar kits.

  3. Ademar says:

    Hello friends i just entered in my fut 13 on saturday and , someone enter in my fut club and sell most of my players and for coins i haved ? What you guys think happened? i am just play fut in my ps3 and num and sell players ib my mobile .have something to do about get my players back. Thanks alot .

  4. Bob says:

    Hi can you help me (I have alredy asked ea) whenever I go on the web app it says I have not made a ultimate team what should I do

  5. babauzuler says:

    what time should i call at and what dates im from the uk

    • You can contact EA by several ways: phone, e-mail, chat.
      We suggest to try chat. It is the better one.
      Follow all the steps until step 5. There you will be able to know when you can contact EA in your country.

  6. DeeJay-00 says:

    It should be updated that the call feature has been removed. Now there is only email me and sometimes you can get Live chat

  7. RStylesGeleen PS3 says:


    Today on fifa 13 ultimate team i did al the 12 tasks, but i didnt get the goldpack…

    Can u please help me

  8. D-rizzle says:

    I have had many problems with fut on fifa 13, all I get told is contact the game advisers.I have sent several emails over many month with still no reply, is the a direct contact number to get my problems solve via speaking to a actual human being

    • Hi.
      It depends of where we live.
      If you follow the procedure of this short guide, in the stpe 5 you can choose one of the contact methods available in your region. Our users gave us very good feedback about live chat.

  9. Surya says:

    what do i put for the date when i click email me

  10. Johnnsmith says:

    Does anyone know how long it will take the game advisor to respond?

  11. lee mellor says:

    win the league achievement wont unlock itself in pro career unabling you to get a decent pro ive won the league 4 times now just get it sorted its pathetic thousands of complaints on the same subject fifa 14 can kiss my ass if this isnt addressed and i know thousands will follow suit

  12. ignacio says:

    estoy teniendo problemas con fut14 en el modo temporada online. estoy en la division 8, he jugado 6 partidos y llevo 9 puntos. El dìa de hoy empece a jugar mi partido nº 7 de la temporada online y le gane a mi adversario, deberia haber sumado 12 puntos y lograr ascender a la division 7 y ganar monedas por ganar el partido, pero nada de esto ha sucedido, no me suma los 3 puntos ganados, no gano niuna moneda, y no me cuenta el partido como jugado. Pero aun asi los jugadores de mi plantilla estan disminuyendo su forma fisica y estan disminuyendo sus contratos!!! por favo ayuda con esto, la verdad me ha pasado todo el dia de hoy!!

  13. MuresanPigu says:

    i have 4 items stuck in watch list and i can`t..take them..and if i buy another item…stay there to…i can`t receve them :((( fifa 13 ultimate team

  14. gorkhali says:

    hi, someone has betray me in transfering the players. He asked me if i am interested to make some trade offers with his players david luiz, ramires and sturridge and he wants two players from me lloris and nani. we just put a ball for buy now price 60k and i send him my two players but he didn’t send me his three players. I lost my two players i don’t know what should i do now? i don’t know if easports can do something…sorry for my bad english waiting your answers please help me.

  15. Jake Tanner says:

    How do you know people don’t just tell you they lost players but actually didn’t. Do you just give them to them because that would not be fair

  16. EA get of your lazy backside and sort out your bloody severs ok is pissing people off because your game battlefield 4 is unfinished every one is going back to black ops and gta. Battlelog don’t work and the game freeze’s because you are lazy fuckers who rush games and every player that have got battlefield 4 should get every thing for free ok and in the future you finish your games

  17. Hawa says:

    I opened a pack and i got Hazard!!!! Then the ea servers broke! Can you help,

  18. Alex says:

    My ultimate team will not let me get on it for FIFA 14 it said your security question could not be created pls help me or tell me how to delete my team without going on my team much thx if helped.

  19. xxJesterGodxx says:

    Hey i was selling ballotelli for 24K. Noone bought it. After i came to store it back i couldnt. There is no timing on the time box and i cant do nothing. How can i get him back.

    Btw im on fifa 14 ultimate team on android tablet….

  20. xobxela says:

    I’ve attempted to follow your instructions on how to report an issue but both times I have attempted this (three days apart) I just see a blue sunshine like cirlce going round and round when I click on submit. It just does that over and over again rather than actually completing anything. I only get the option for Email Me which I guess is based on my region (Mexico). Do you have any suggestions as to what I should do next?

  21. ryan osullivan says:

    Just opened a pack and iy showed bale now it shows nothimg getting pure sick and tired of this

  22. Jamie says:

    I was scammed the other night and the took some players and when i went on in morning all my coins were gone if u could contact me on my email i will give u details as i have been trying to get this sorted for days and keep getting knocked back to square 1

  23. jayden says:

    why am I losing to a shit silver team? I have a very good gold team and an extremely good playing record but I am losing to shitty silver and bronze teams because of the shitty handicap rule you guys have put into the game. If you guys could match make teams properly (e.g. gold teams vs gold teams and silver teams vs silver teams) it would be a better game or you could get rid of the shitty handicap rule and play it properly with the team you have because I would rather lose with an average gold team to an amazing gold team and say that they had the better team than end up beating them simply because it isn’t fair on them, they have the better and deserve to win overall. Sort it out.

  24. Nuno says:

    I’m having problems with my fifa store points it says checkout store is closed my name is nuno I live in New Jersey please help ea it’s been goin in dirva month now I’m geting tired if this I’m about to get a ps4 pls help I love the game n it’s the only game I have lol

  25. Josh says:

    Hello, I have swapped xbox 360 live accounts and I went to sign back into FIFA and my ultimate team had gone I had about 120 k on it and did spend money so I was wondering if there was any way of getting my players or coins back because it has now started me back to the beginning but on FIFA I’m still level 66? Is ultimate team saved into the xbox profile or FIFA log in?

    • Ultimate Team profile is one thing and FIFA profile is another one.
      To keep your XP level and FC Credits you only need to use the same Origin account. However, to keep your UT stuff you need to use the same GT. I think you can go to Origin settings and link your account to your new GT. It would be enough to work. But the best thing to do is to contact the EA Support. Give us feedback later please.

  26. When i try to go on fifa 14 ultimate team it wont work it keeps saying that it cant connect to the ea service and it has been going on for a week now u need to re connect me my name on xbox is faze x Suarez.

  27. Would you be able to give me about 200k because i have opened about300k with packs and my best player was Gary Cahill or you could give me a pack with some good players in it please your sincerly Nathan mc fadden

  28. Is this only for fifa 13 os this not for fifa14

  29. Michael says:

    Hi can u help i have emailed ea help for 6 days with no joy I bought inform Steven gerrard for 70k the player will not move from transfer list to my squad just says servers are down try again later I have now sold Sergio aguero for 160k and check tiote for 700 coins yet neither player has left y transfer list but have been sold and I don’t have the coins any help

  30. Hi could you let me know why I’m selling things it trade pile and not receiving money snd everything has frozen for two day now and can’t do anything and I know it’s not a internet problem because friend all over the country are having the same problem can you let me know what’s happening please

  31. darren thomas says:

    hi I got 80 items in the transfer list some have been sold or expired.. but some reason are stuck or can take up to 3days to go.. y does it take so long :(

  32. ben hitchmam says:

    When I start a game it comes up with game error why??

  33. mack says:

    Hi there,

    Iran is not an Arabic country. And you are showing Arabic dress as Iranian dress! And also Persians are Caucasian. The tone of skin matches more like Indians or Bengal. Not bad big deal bcuz we are all human and in fact color is always more cute. But if you want to be accurate; my friends you should educate yourselves at EA sports in geography and cultures. Good luck

  34. hady says:

    Hello I played fifa 14 for 2 week without android but on friday it stopped working it send an error msg ” not connected to ultimate team plz I need help