How to Contact the EA Support Center


If you have questions, suggestions or complaints about FIFA 13, use the direct channel that is available to you: the EA Support Center.


Why should I contact the EA Support Center ?


When you purchase a game, you are entitled to an after-sales service. In the case of FIFA 13, this is done through the EA Support Center.

Find out in which situations you should contact the EA Support Center:

  • If you purchased FIFA Points but you didn’t received them;
  • If you got item stucked on your FIFA 13 Ultimate Team trade pile or watch list;
  • If your FIFA 13 Ultimate Team players have disappeared;
  • If you have problems loading the game;
  • If you have any other question, problem, complaint or suggestion about the game.


Step by Step Guide to Contact the EA Support Center


The best way to solve your FIFA 13 and FIFA 14 problems is to contact directly the Game Advisor.

Follow the steps below:

FIFA 155 - EA Support Center


  • Step 2
  • If you’re not logged in already, do it now. Don’t forget that you should use here your Origin login and password.

FIFA 15 - EA Support Center


  • Step 3
  • To reach the Customer Experience team, simply click on Contact Us on the right-hand sidebar.

FIFA 13 - EA Support Center

Click on image to maximize it


  • Step 4
  • Choose the Category of your product and then the Platform(PS3, Xbox, PC etc.).

FIFA 13 - EA Support Center

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  • Step 5
  • After selecting those details, you will be given the available contact options. They may vary depending on your region.

    If you select Call Me, you will need to enter in your name, phone number and email address so a Game Advisor can contact you.

    If you select Live Chat, you will connect directly to a Game Advisor.

    If you select E-mail Me, you will be redirected to an incident page in which you will need to fill the subject, the description, the category of the problem and your name.

    FIFA 13 - EA Support Center

    Click on image to maximize it


    If you have an issue that falls under Account/Registration or Billing/Purchasing, you will need to enter specific information.

    FIFA 13 - EA Support Center


    For Technical Support issues, Error Code and Bandwidth information is needed.

    FIFA 13 - EA Support Center


    For Warranty issues, select Warranty (as well as the appropriate Subcategory) and fill in the required information.

    FIFA 13 - EA Support Center

    This procedure ends by clicking the “Submit” button.


  • Step 6
  • For any of this three modes of contact, you will always receive a case number that you should indicate whenever you want to refer this matter.


From the experience that we have had and mainly from the experience that has been reported to us, Chat is the most effective way to contact them.
If it exists in your area, use it.

Born in the late 70s, Rodrigo Lopes is a video game enthusiast. He started on the old ZX Spectrum 48k and has played every FIFA game to present day. He is an engineer, that also writes about FIFA games on another popular website. Rodrigo is an Ultimate Team expert, he loves football and is a huge Benfica fan. He has influenced thousands of FIFA gaming fans with his cutting edge insights and scientific level approach to writing about FIFA gaming modes. Join him on Google Plus.


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  2. please I downloaded fifa15 just yesterday with my phone .Today I wont to play the game. the connection is not coming .Please I need help

  3. hey 🙂
    i’m a galaxy s4 user and i’ve been waiting for it since it been released in canada and i spent too much time playing on it and i really love it and i want to play but it says that is not compatible please help !

  4. i Rodrigo,

    Appreciate the post as always.
    I understand you need to first access the web app via a desktop in order to be able to use the companion app on a device? For me, the desktop version won’t load properly on my desktop (I can log in, but it just shows a background picture of a stadium). I guess this has to do with my pc settings, I had the same issue on FIFA15.
    So was wondering if there is any way to access the desktop version of the site via a mobile device in order to activate the companion app? I’ve tried but keep getting the screen instructing me to install the companion app. (I’ve selected “show desktop version of site’in the browser).

    Any tips?

    • Hi.
      I tried in my mobile devices and I was redirected too to Companion App page. I think it is not possible.
      Don’t you have another computer or someone that let’s you use one, just to login in the Web App once ?
      You can also try to change the resolution screen, clean the cache of the browser, open it in another browser, reduce the size of the screen and download the last version of Flash Player.

  5. Hi I have FIFA 14 on my android. I want to unlock career mode but when I click the unlock all to purchase, it gives an error that “the requested item is not available for purchase”. What should I do

  6. Every time I go on ultimate team it says I have to make a club name but every word I put in it says I have a censored word do you know how to stop this Fifa 15


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