FIFA 18 Web App Troubleshooting Guide

FIFA 18 Web App Troubleshooting Guide

 

Do you want to start playing FUT 18 but you can’t because there is something wrong with the Web App? Follow our FIFA 18 Web App troubleshooting guide to the most common issues and start the new season now.

 
 

FIFA 18 Web App Troubleshooting Guide

How to fix the most common issues of the FIFA 18 Web App
 
 
FIFA 18 WEB APP TROUBLESHOOTING
🔵 Old Issue | 🔴 New this Year

 
🔴 I DON’T KNOW HOT TO ENTER ON THE FUT 18 WEB APP
🔵 I CAN’T GET INTO THE FIFA 18 WEB APP. IT SAYS TO TRY LATER
🔵 I AM REGISTER IN ORIGIN BUT I CAN’T GET INTO THE FIFA 18 WEB APP
🔵 I CAN ACCESS THE FIFA 18 WEB APP BUT THE MARKET IS UNAVAILABLE
🔴 I AM SEEING A MESSAGE SAYING MY ACCOUNT HAS BEEN BLOCKED
🔴 I AM SEEING A MESSAGE SAYING THE MARKET IS DOWN FOR MAINTENANCE
🔵 I AM JUST GETTING THE BACKGROUND IMAGE WITH THE STADIUM
🔵 I CAN’T MAXIMIZE THE FIFA 18 WEB APP SCREEN
🔵 I CAN’T BUY FIFA POINTS ON THE FIFA 18 WEB APP
🔵 I HAVEN’T RECEIVED ANY DAILY GIFT
🔵 I CAN ACCESS THE FIFA 18 WEB APP BUT IN THE WRONG PLATFORM
🔵 THERE IS AN ERROR WHEN I TRY TO INSERT MY CLUB’S NAME
🔵 EA ACCESS PLAYERS CAN’T ACCESS THE FIFA 18 WEB APP
🔵 I’M NOT RECEIVING THE CONFIRMATION CODES
🔵 MY ESTABLISHED DATE IS WRONG
🔴 I WANT TO CHANGE TO ANOTHER LANGUAGE OR LOG IN WITH ANOTHER ACCOUNT
🔵 I NO LONGER CAN ACCESS THE FIFA 18 WEB APP

 
 
 
1

I DON’T KNOW HOW TO ENTER ON THE FUT 18 WEB APP
 
 
It’s easier than you think. Just follow these simple steps:
1️⃣ Type “https://www.easports.com/fifa/ultimate-team/web-app” in the address bar of your internet browser or click in the link.
2️⃣ Click on ‘Login’ and enter your credentials
3️⃣ Enter the answer to the security question.
4️⃣ Accept the User Agreement
5️⃣ You are ready to go !

FIFA 18 Web App Troubleshooting

FIFA 18 Web App Troubleshooting

FIFA 18 Web App Troubleshooting

FIFA 18 Web App Troubleshooting

FIFA 18 Web App Troubleshooting


 
 
 
2
 

I CAN’T GET INTO THE FIFA 18 WEB APP. IT SAYS TO TRY LATER
 
 
Clean the cache of your browser, try to access through other browsers, make sure your flash player is up to date and turn off your browser extensions. If it still doesn’t work, that’s because the servers are overloaded and you will have to wait.

FIFA 18 Web App Troubleshooting


 
 
 
3
 

I AM REGISTER IN ORIGIN BUT I CAN’T GET INTO THE FIFA 18 WEB APP
 
Early access on the FIFA 18 web app is not available to everyone. You need to fullfil these conditions:

☑️ You must have created a FUT Club before August 1, 2017, to get early access to the FUT 18 Web and Companion apps.
☑️ Your FUT 17 account must still exist.
☑️ Your account needs to be in good standing. If you were banned or had other actions taken on your account in FUT 17, you won’t get early access.

Even if are eligible, you can get this message. That’s because the FIFA 18 Web App will become available on a rolling basis, and you probably will have to wait a few hours until it becomes released to everyone.

If you are a new player, you will need to play in the console first before you can access to the Companion and FUT Web App. Creating a brand new FUT 18 account in EA Access will not give you access to the Web App. You will need to purchase a full copy of FIFA 18 to access the FUT Web App.

FIFA 18 Web App Troubleshooting


 
 
 
4

I CAN ACCESS THE FIFA 18 WEB APP BUT THE MARKET IS UNAVAILABLE
 
 
If you haven’t played FUT 17 on the console where you plan to play FUT 18, the Companion and the Web App will not make available the market’s earlier access. You need to validate first your FIFA 18 account in the new console to unlock the market. Access to trading won’t be immediate and could take several days. Some accounts with previous FUT 17 history will be allowed to trade, while others will not. This is also true for accounts with multiple personas, as all persona data is treated separately in FUT 18. Playing FUT 17 will not give your FUT 18 account access to the Transfer Market.

There is an icon on the top right corner of the Web App window that lets you change your persona. However, this icon is only shown if you have played FUT 17 in at least two different consoles. Otherwise, you will not see it and your Webstart progress will be tied to the console that is showed.

It is not official, but probably EA may have limited the access to the market at the start to avoid servers issues.

FIFA 18 Web App Troubleshooting


 
 
 
5
 

I AM SEEING A MESSAGE SAYING MY ACCOUNT HAS BEEN BLOCKED
 
 
If you see this message, it could mean:

☑️ EA actioned your account and locked it out of the Transfer Market because of unusual activity;
☑️ EA’ll block accounts that break their rules from using the Transfer Market on Web and Companion apps. They do this to give a fair experience to all players. If you think this action is a mistake, read up on what information to include when you email them at [email protected]

FIFA 18 Web App Troubleshooting


 
 
 
6
 

I AM SEEING A MESSAGE SAYING THE MARKET IS DOWN FOR MAINTENANCE
 
 
That means EA’re working on the Transfer Market on Web or Companion apps is or they’re investigating an issue with it. During maintenance, no one can use the Transfer Market on Web or Companion apps. When they finish the maintenance, you can use the Transfer Market again.

FIFA 18 Web App Troubleshooting


 
 
 
7
 

I AM JUST GETTING THE BACKGROUND IMAGE WITH THE STADIUM
 
 
If you can’t see anything else besides the background image or a loading box, you should start disabling the Adblock for that site. As soon as you do it, turn on the adobe flash on your browser.

FIFA 18 Web App Troubleshooting


 
 
 
8

I CAN’T MAXIMIZE THE FIFA 18 WEB APP SCREEN
 
 
If you are seeing a picture promoting the Companion App, you have to resize your window. Use CTRL- to zoom out until you see the whole screen.

FIFA 18 Web App Troubleshooting


 
 
 
9

I CAN’T GET INTO THE FIFA 18 WEB APP ON MY MOBILE
 
 
The App to mobile devices is the Companion App and it will be available only after you access the FIFA 18 Web App.

FIFA 18 Web App Troubleshooting


 
 
 
10
 

I CAN’T BUY FIFA POINTS ON THE FIFA 18 WEB APP
 
 
FIFA Points are only available before the game release in the early access of EA and Origin Access subscribers. To be able to buy FIFA Points you will need to access the full game through the console first. PC accounts share FIFA Points between all versions of FUT. Any points purchased on a PC Account will be usable on the web app in FUT 18.

FIFA 18 Web App Troubleshooting


 
 
 
11
 

I HAVEN’T RECEIVED ANY DAILY GIFT
 
 
Daily Gifts are available in the FIFA 18 Web App starting on September 20th. It is limited to one per day. Pick yours up each day at 12am (UK time), before it expires.

FIFA 18 Web App Troubleshooting


 
 
 
12

I CAN ACCESS THE FIFA 18 WEB APP BUT IN THE WRONG PLATFORM
 
 
If you have multiple personas, you will see an icon in the left lower corner to change between them. The persona selector will default to the persona you are not currently logged into.

Because of the split between console generations, all returning users have the option of creating a PS3/Xbox 360 or a PS4/Xbox One FUT 18 team, depending on which platforms they played on in FUT 17. Once your account is created, it will be tied to that platform, with no shared data between the two.

FIFA 18 Web App Troubleshooting


 
 
 
13

THERE IS AN ERROR WHEN I TRY TO INSERT MY CLUB’S NAME
 
 
Some words are filtered and won’t be able to be used as a club name. Because FUT is a global game, some words have a different context in other languages. If you receive the profanity error when creating your FUT 18 Club, please try another name.


 
 
 
14

EA ACCESS PLAYERS CAN’T ACCESS THE FIFA 18 WEB APP
 
 
Many EA Access subscribers receive the following message when trying to access the Web App: “EA Access Trial users do not have access to the FUT Web App. Purchase a full copy of FIFA 18 today in order to use the FUT Web App.”. In fact, this is not something new since it’s happening since FIFA 16. If you are one of these players, all you can do is to wait until EA fixes it. This is also happening to the players who try to access the Companion App.

FIFA 18 Web App Troubleshooting


 
 
 
15

I’M NOT RECEIVING THE CONFIRMATION CODES
 
 
EA is requesting new confirmation codes in order to access the Web App but many of them are taking too long to be received. If it is your case, check if it isn’t in your spam box. If it’s not, change to mobile confirmation. The codes are sent immediately and you can access the Web App.


 
 
 
16

MY ESTABLISHED DATE IS WRONG
 
 
The est. date of many returning players is showing ‘September 2017’ instead of the correct date. However, XP level and FFC are right. It means that the only thing that it is not matching is the date. Electronic Arts is working on a fix to this issue.


 
 
 
17

I WANT TO CHANGE THE LAGUAGE OR LOGIN WITH ANOTHER USER
 
 
You just need to go to the lower left corner and click on ‘settings’. Then, you will be able to change to one of other six languages or, if you want to use another account, sign out

FIFA 18 Web App Troubleshooting


 
 
 
18

I NO LONGER CAN ACCESS THE FIFA 18 WEB APP
 
 
If you had access to the FUT 18 Web App but no longer have, even if you haven’t made any change, you should know that EA Sports is blocking App access to all players that haven’t played FIFA 18 in the console until midnight of October 9 (UK time). To keep using this App, you will need to buy the game and log in to FUT 18 on your console or PC at least once.

FIFA 18 Web App Troubleshooting

 
 

If this FIFA 18 Web App Troubleshooting guide didn’t fixed your problem, you should ask for help to the EA Support.

If your problem isn’t listed in this page, please use the comments to inform us and, if we find a solution, we will updated this FIFA 18 Web App Troubleshooting Guide with it.

 
 

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Born in the late 70s, Rodrigo Lopes is a video game enthusiast. He started on the old ZX Spectrum 48k and has played every FIFA game to present day. He is an engineer, that also writes about FIFA games on another popular website. Rodrigo is an Ultimate Team expert, he loves football and is a huge Benfica fan. He has influenced thousands of FIFA gaming fans with his cutting edge insights and scientific level approach to writing about FIFA gaming modes. Join him on Google Plus.

19 COMMENTS

  1. Same Ps4 i played on in the past. Played 600 games of FUT 17 on it. Never was banned. Never bought coins (Or fifa point for that matter) was division 1 and i still can’t access this transfer market.

  2. I bought fifa points in amazon so they send me an code card, then I redeem the code on my xbox one and I can’t see my point on the web app Whyyyyy?

  3. Hi, do you know if the SBCs are limited to a particular console generation? I am on PS3 and I don’t get to see any of the marquee matchups available. I have finished all the advanced and basic challenges, now I am stuck with Upgrade options only which are not that much fun…

  4. I use my correct password to login in both web app and companion but it aleays says you credentials are incorrect or have expired.

  5. i was able to log into my account just an hour ago but was suddenly logged out, and now every time i try to log into the web app it brings me to the getting started screen and it says that i do not have a club. please help.

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